Complaint / review text:
Words of advice: when attending college in Colorado do not enter into any student loan arrangement with Nelnet (or any of it's posers - Colorado Student Loans, College Assist...).
The technique they use is disturbingly simple. They just don't send statements. If you miss a few - say, because you moved - you are sent to collections. Reinstatement requires a significant payment.
Also be wary of their collection agency - under investigation by Pennsylvania's Attorney General. Make no agreement with these people.
Lastly, the government sponsored "Ombudsman" is actually an employee of Nelnet. She has no incentive to facilitate any agreement. She is unresponsive and devious, acting only to further Nelnet's profits.
Check recent news articles online - Nelnet is the defendant in several Student Loan Scandal lawsuits.
Bad business, bad people. Stay away and... Tell your friends.
Rethink college in Colorado.