Complaint / review text:
Satisfied now that Tia is on the case. But IJL definitely needs improvement overall. My first couple of months of IJL were completely disappointing. It took me 23 days to go on my first date. And communication and matches in between and after that point was pretty much non-existent. Something really unacceptable not to mention discouraging for the money and hopes I put into this service, which was proving to be a lack of a service. I looked into cancelling my membership and perhaps getting some sort of refund. That's what Tia came on board, offered me a couple months free added to my membership to make up for my experience. On top of that she got me out on another date relatively quickly. Hopefully things will continue to improve during the remainder of my membership and I'll get out on some more dates!