Complaint / review text:
I have a Chase credit card through a gas-station chain. The first year was 0% interest. I always pay my balances in full, but allowed two months to go by with large, but not complete, payments because of the 0%. Last month, July, I paid the balance in full.in August I received my statement, and a $9.61 finance charge is added.
I called Customer Service to find out why there is a finance charge when the balance was paid in full, two weeks before the due date. I was informed by the cheerful representative that this is a finance charge from the PRIOR month - which is supposedly reflected on the current month's balance. I asked her to explain this strange bit of logic. She said that since Chase doesn't know when a payment will be received, they add a finance charge in case payment is receive late! She added helpfully that if I pay the current balance in full, there won't be a finance charge on next month's statement. I replied that there certainly wouldn't, because after I pay the current statement in full on Friday of this week, I'm canceling the account.
This strikes me as yet another way for a company to try to screw its customers with impunity. I wonder how many Chase customers are having extra charges applied to their balances that they're not aware of.