Complaint / review text:
They cancelled my son's car loan because they claim they didn't receive his first payment. My son called his bank to make sure that the payment was sent and in fact was received on the 30th of Dec. 2013 by Westlake Financial. Now my son's vehicle is out for repo and not only did a trade in but a decent down payment. They finally fessed up and said they did receive a pymt but it's now too late. So my son is out about 1800$ and has no vehicle. There is nothing we can do. Apparently, he will get back the payment of $301 that he did send. What a sad sad way to conduct business. As a co-borrower on the account not only my son but I talked them several times before the actual due date. Westlake financial is a joke.