Complaint / review text:
I had requested Cole Taylor Mortgage to send me my current mortgage statement as their website was unable to register new users. They asked me to send the request via mail and I did so.
I had told me of the urgency in getting the statement as I needed it for another loan. They sent me a letter a week later stating that they needed 45 days to send me my current mortgage statement.
In today's digital economy it seems hard to believe ti would take 45 days to get a statement. Ideally i would like to download it off the website, but the last three months they keep telling me the registration would be fixed at the end of the month and it has not.