Complaint / review text:
I live in Denver. My son is in college in Dallas, TX. Because United Healthcare (UHC) tries their best to make everything as difficult as possible for its subscribers (in hopes that they will get frustrated and give up, thereby boosting UHC's profits exponentially), they REQUIRE that my son's primary care physician (PCP) be located here in Denver, instead of allowing him to use one of the MANY PCPs that are in UHC's network that are within a couple of miles of my son, in Dallas.
SO, whenever my son needs to see a specialist (which, unfortunately is quite often, due to some medical conditions he suffers from), I have to actually FLY him from Dallas to Denver to meet with his PCP, who can then refer him to a specialist in Dallas. And so, of course, I have to fly him back home to see the specialist. The round trip airfare for this is in the range of $500.
This is ABSURD, but UHC refuses to be flexible on this. They won't even let my son "meet" with his PCP over the phone to get a referral - they INSIST that he sees him in person. This is what I mean by them making things so difficult that people simply give up. I know they want me to say, "To heck with it, I'll just pay the entire bill from the specialist, to prevent paying for the round trip airfare". This is SO VERY WRONG - it should be against the law. Uhc sux!!!