Complaint / review text:
HSBC ended up being my mortgage company when my loan was sold to them about 10 years ago. I contacted them about a year ago about refinancing my home at a lower percentage rate. They began the process and approved me for the loan, but then required me to pay them $500.00 in order to lock in the interest rate until closing. I was hesitant, but the loan officer assured me that I would get the loan refinancing. Well... That did not happen. The loan went through the entire process and when it came down to the underwriting process, they would not continue because my home was a manufactured home and then they decided that they would not finance manufactured housing. Hello... They have had it financed for 10 years now! Then they would not refund me the $500.00 they took from me to lock in the interest rate! Basically, they wasted my time, efforts and stole money from me. They knew the type of home I had when they began the refinancing process!!! RIP OFF... Stay away!!!