Complaint / review text:
Ordered a refill on my pills. Called when 15 days (or so) passed and was told to contact my post office and find out what happened then call OptumRX back. Found this unacceptable, asked to speak to a Supervisor, waited 1/2 hour during which time I looked up online the tracking number and learned that my pills were in South Dakota. After this 1/2 hour of waiting for a supervisor, I told the clerk to have someone call me back - NO CALL BACK - are you surprised? Called the next day, started all over, waited and got a supervisor, got Melissa, who told me she would send me 10 pills and I should call back if my 90 pills did not arrive when I was down to 10 pills. The 10 pills arrived, when I was down to 5.
Got her voice mail so I ended up calling her at 8 AM and Noon. The message did not tell me she was not in the office but I assumed she was out. Called the 877# again, reached Texas (Melissa was in Florida) and once again started my saga. Apparently, "Brie" found notes in the computer but either she is slow or your computers are extremely slow. I needed to explain everything again after I could not be switched to a supervisor!!! I had to wait until Brie got permission to send me my pills! Melissa called me today and told me my pills were send UPS and I would get them on Monday. She told me she was out yesterday and I told her that could not know that from her voice mail. When I was working my voice mail message explained I was not in the office if I was out. Might be good to start that practice, not that anyone gets a direct dial very easily.