Complaint / review text:
My son had his Galaxy Note 3 stolen and so I called and put in a claim with the insurance company who is Assurant. My phone carrier is T-Mobile. Assurant sent me the papers I needed to fill out and then charged my credit card for the $175 deductible I had. When my phone came, it came with the Note 2 back, battery and charger. Called Assurant who referred me to Tmobile. Tmobile called Assurant for me and was told that there was nothing they could do about it and it was on me. Now I have a Note 3 that has no battery, etc and they have gotten paid their deductible but I have no working phone.
Tmobile is sending me a battery and charger and giving me $25 to buy a back for my phone. Terrible customer service from Assurant group. If I could go with another insurance carrier I would do it today. I hate giving my money to such a suck bootie company. They should be banned!!! This is the 3rd bad experience I've had with them.