Complaint / review text:
I tried Jackson Hewitt last year. I will never go there again. I asked the woman if they did all three taxes (local, state, and federal). She assured me they did. I handed her my W2's, and an hour later, she assured me they were all done. I asked if I needed to come back in, and she said no. December, I receive a notice from the local tax office saying I did not file my taxes. I called Jackson Hewitt after trying to find my W2's. The woman said she would check and call me back. She never did. I called a week later and had to get an attitude with her before she agreed to check. She called a few minutes later and said that Jackson Hewitt didn't do local taxes. I told her what the woman had said, and that for the price I paid I expected all three taxes to be done. She said they charge an extra $10.
As a courtesy, she would send me the form. She sent the W2 back that I needed for my local taxes. Why did they keep the W2 when they know they don't do the local taxes? Wouldn't you think I would need the W2 back to file my local taxes? I will NEVER go to Jackson Hewitt again. My employer did not take off enough local taxes, and now I owe interest every day it's not paid. If my local taxes had been done in the first place, then the debt would have been paid off, and my employer informed of the necessary change. I am very dissatisfied with Jackson Hewitt. I am returning to a local tax service who has never cheated me or lied to me.