Complaint / review text:
Assurant Solutions has been the worst, most unprofessional company I have ever dealt with. It started with a claim in November of 2013, When it took nearly two weeks after I paid my $100 deductible for a refurbished damaged phone to get to me. I sent them the original phone and requested a RMA to send the useless replacement device.
After 6 weeks, I finally got a RMA from the company and I took the phone to Fedex where I purchased a bubble envelope and the Fedex employee taped the phone/battery for return. Weighed it in front of me at 3 lbs and I tracked it until it was signed. Assurant then sent a phone to the wrong address in a bad neighborhood where I advised them it would not be safe to leave and to have Fedex let me pick it up. The phone was stolen, and after spending a week calling everyday Assurant sent another one.
This time in the same condition as the original replacement. Would not charge, make calls, restarted every hour. I called Assurant this time very upset and the CSR told me Assurant never received my original replacement, which I tracked and they did after fedex set up a tracer. Assurant told me they would not be sending another replacement and If I wanted to send in the second replacement I could but I would not be getting another replacement.
I requested a manager/supervisor and was told one was not available and one would call me in 24-48hrs. I setup a claim with Fedex who approved $346 to Assurant for the replacement I sent them and made a police report to back getting my deductible and original phone back. So far, nothing has been returned but I did get a call from the Florida corporate office who is now saying the lost/stolen phones are being used and criminal charges will be charged against me after there investigation.
Well, I have done my own investigation and Assurant did receive my package which weighed 3 lbs when it was sent. They received my original and second replacement I sent back and Assurant set up claims of all three for lost/damaged where Fedex is paying them $ on top of my $100 deductible. So now I'm out my phone, my deductible and have been threatened by Assurant. The most unorganized, rudest, and unprofessional companies I have ever dealt with.