Complaint / review text:
I opened a Funeral Policy with Momentum many years ago, and today I call in just for them to please email my policy documents as I have misplaced the old ones, only to find out they cannot pick it up using my ID and that I have to give them the policy number! But that's exactly why I need the docs!!! Now an ID number is unique so I don't understand how you cannot trace my policy using that at least? I mean you have been debiting my account for years meaning the policy is still in place. Now can someone please help me out here???
(Supplier name changed from Momentum to Metropolitan Life by incomplaints.com)