Complaint / review text:
HSBC, Household Finance and Beneficial Finance are ripping off the consumers. When asking for a Payoff figure I was forced to realize that everything I'd heard was true. My Mortgage Total has gone down very little over the past 16 years. I pay every other week and the payment is a direct debit from our checking account. There has NEVER been a late payment, never been a return payment for insufficient and there are been no issues whatsoever with our account. Getting the payoff letter I asked for, I see there are "remaining fees and costs" added to the account in the amount of $1,342.85 as well as a much higher principal then should be owed at this point of the loan. When I called I was given the run around by numerous people. The last one is "calling back shortly" since their computers are down suddenly! I am not sure what else we can do. It seems they hold all the coins in this matter and the consumer is just out of luck. If there is something I can do legally, please let me know!