Complaint / review text:
It is with disgust that i write this complaint, i have been with fnb for the past 4 years and i can safely say their service is unscrupulous, i have two accounts with fnb a platinum cheque account and a smart savings account, i had taken a temp loan on my platinum account two years ago and apparently it wasnt deducted from my platinum account and i owed fnb, i have never received a call or email stating that i still owe them in the last two years, i then received an email two weeks ago stating that my account has been handed over to the lawyers which is groenewald attorneys a few hours later an amount of r6493 was deducted from my smart savings account which the loan was linked to the platinum account and not the smart savings account! I called fnb temp loan and spoke to lerato who said my money was not supposed to be deducted i was then asked to call the lawyers who said my account is with them and im still owing, i called the collections department of fnb and spoke to clifford who said they had the right to debit my account as ive been owing them and he has proof that ive been called before, he said he would send me all the correspondence within 24 hrs, its been a week! What the!!