Complaint / review text:
I reported a claim with fnb insurance brokers on the 02/03/2015
it took them one week to register my claim i was only given a claim number on
friday the 06/03/2015 and only to be told that my claim is going to be investigated
by mutual & federal, my claim is for r8000.00 for my vehicels rims which have been damaged they are making me feel like a criminal i have been a loyally customer who pays my insurance on time no one returns emails and calls
everytime i phone fnb insurance brokers they say that they will get back to me
i cant believe the service that i am getting insurance companies are very nice when they want your busniess but when you claim then you become a crimnal like you committed a crime by having a claim, i am disgusted with service i have received from mutural& federal and fnb insurance brokers.
I believe that we should get what we pay for insurance is there to cover you when you have a loss and put you back in the position you was in.