Complaint / review text:
What a cluster F#$% of a company! I get a call a from these idiots saying I never made my payment, I call my bank, get a scanned copy of the returned check they deposited and they wrote someone else's loan number on the front of the check, yes my check was accompanied by the payment coupon.
So instead of them fixing it I have to fax a copy of the returned check showing they deposited it, so I fax the check and my statement and call back to confirm and they never informed me I had to also provide the fax number it came from and the time and date in which the previous agent / failed to inform me. So call number 3 I am placed on hold while they try to locate the fax, after 15 minutes on hold they inform me they have it and are working to correct the problem. Three days later I am still getting calls saying my payment is due. I call back and get put on hold until it kicks me back to another agent asking me all the same information I just provided to the previous one, again I explain the whole scenario to this person and am put on hold again for another 12-15 minutes and I am informed they are trying to locate the money from my payment???
Its in black and white with my name on it how hard is it to fix that? Makes me wonder how secure my personal information is when they cant even fix something after I waste all my own time fixing their up.