Complaint / review text:
I have been a customer with Tmobile for over 9 years and always chose to participate with the insurance program of their choice. Last year Tmobile change insurance carriers from Assurion to Assurant (a Geico co) and while with Assurion I placed 1 claim in the time I was with them keeping in mind I have 4 lines on account and never had an issue. All of a sudden with Assurion there's a problem with the warehouse communications and somehow I have to suffer for it. Suffer by waiting to get confirmation that they received the phone back that was over 3 months ago.
I finally get an individual to check with the warehouse while I am on the line and they confirm that they indeed did receive the phone but somehow it is not in the system. I ask for a manager to assist with me getting the replacement phone and he says it is nothing he can do but send an email because the warehouse communication is not real time.
Meanwhile I am without my phone, deductible paid, and premiums still being paid. I suggest that you do your homework when purchasing insurance. Tmobile is just contracting out to the insurance company. It makes me really think twice about Tmobile and Assurant quality of service when it come to the customer. If you can opt to find your own insurance provider. Disappointed long time customer.