Complaint / review text:
Till today, I have NEVER heard of this so-called "Sage / Netcash / NAEDO". I noticed a deduction last night off my account and started investigating just to find that it appears to be NORMAL PRACTICE for this Sage to ILLEGALLY deduct funds from peoples accounts! They do not answer calls!!! Who is paying for these calls, Sage? MMMMMmmmmm Holding on ad-infinitum! WHO authorised these deductions Sage? And it appears to me that Sage likes to wash their hands in these matters, for they (while holding on for no one to answer) state that they only deduct on instructions of 3rd parties and that they will give one the 3rd party details to take the matter up with said third party. They cannot absolve themselves from responsibility like this! IT IS YOU Sage that is taking the money, so YOU Sage need to ensure that this is LEGAL... YOU ARE RESPONSIBLE, NO ONE ELSE!!! So, I had to spend my morning at my time and cost to go to FNB to CXD and reverse the debit order and try and contact the never to be answered number of Sage - who think they can just take money off peoples accounts and not be responsible! This is NOT acceptable!