Complaint / review text:
I submitted an outward transfer on 4th March. It has not been prprocessed and I have not been contacted.
It should take 4 days. It's now 2 weeks.
I do the same transfer each month.
No excuses. Now they will reprocess at a rate that has worsened.
It ridiculous and the call centre cannot give answers as to why it hasn't been done.
I am. Not prepared to lose the exchange rate because of incompetence