Complaint / review text:
The bank deducted money (R1010.00) from my account without my consent. When i went to the bank (The groove Mall Branch) i was told that the money was for the credit card that I'm owing and the bank has the right to deduct money from my cheque account without my permission at any point in time. When i asked why was i not notified of this, i could not get any explanation. I explained that i acknowledge that i owe the credit card and i am trying to pay it off little by little. Further more, i had just made a small payment of R50.00 on that credit card the night before via EFT. The consultant told me that the bank saw that i had money because i made that payment, so they decided to take more to the amount of R 1 010.00 WITHOUT MY PERMISSION. The worst part is that this is not the first time this happen and every time they take money from my account the balance does not change, they take money from my account without my permission and they don't pay the credit card that i owe. They also told me that i will not get the money back.