Complaint / review text:
I have both a visa and mastercard account with Orchard Bank (card issued through HSBC Bank Nevada NA). I haved regularly scheduled payments issued for both cards. On August 18,2008 two payments totaling $340 for both cards posted to my accounts. The money was then to be deducted from my checking account through electronic transfer within a couple of days. After more than 2 weeks I phone my credit union and heard that I had sufficient funds still available so I went grocery shopping and spent $244 on September 8,2008. Later that afternoon I my deduction posted for the $244 I did at the grocery store. Everything looked fine.
Then a couple of days later I logged onto my checking account and saw that later that day on September 8th payments the payments of $340 for the visa and mastercard had posted. I was stunned because it caused me to become overdrawn after I made a couple of other small transactions under the assumption I had the funds available. I called my credit union who confirmed that they did not receive the electronic debit from HSBC until 9/07/2008. That is nearly three weeks later.in the meantime because there were four individual transaction that caused me to be overdrawn from my checking account I received a $25 fee for each transaction for a total of $100 in overdrawn fees.
On September 16,2008 I called Orchard Bank to pay back the funds my bank said Orchard bank (HSBC) should give bank. My credit union even offered to provide proof that funds were available up until September 8th had the electronic debts taken place in a timely fashion. Orchard bank said they were told the opposite but the electronic transfer did not come through to the credit union until 20 days after the requested pay date from Orchard (HSBC). Now the credit card company refuses to credit me back the $100 in fees I incurred because of their errors.
I became $100 overdrawn on my checking account which the credit card company refuses to return based on their error.