Complaint / review text:
I have also been sent a letter that my personal information has been stolen by a countrywide employee. I have (two) Mortgages with countrywide home loans and have them now for 2.5 years. I noticied that in July I did not receive a statement from countrywide for my first mortgage. I got the statement for the second mortgages as usual. They said they will send one out to me soon. Ok, I waited nothing. Now August 2008 comes in and no first mortgage statement again. Yet for August I received the second as usual. I called Countrywide in August again and expressed to them my concern not receiving the statement for my first mortgage. Here is what I was told... We blocked your account because we sent a duplicate and it was returned to us. It was sent back to countrywide stating WRONG ADDRESS I said wow that is strange because that has never happend before. So I spoke to a Supervisor to see what can be done since this incident occurred twice already.
I explained to countrywide that I have a 2nd mortgage with them and to verify the address and they will see that everything is the same and I am still living in the home that was purchased. To their surprise the second loan and first loan had EXACTLY THE SAME ADDRESS! They said we do not know why you are not getting your not getting your 1st mortgage statement. I told them I am going to file a compliant with the post office because tampering with someone mail is a federal offense. My local post office could not understand why this was happening and took the necessary steps to assist me. My calls continued to countrywide and still they were not able to give me any duplicate statements or tell me why my statements have not arrived.
Now, to my surprise I get the statement that needs to be paid in October 1,2008. Well right now, I am worried and concerned and scared about my personal information that has been stolen and what will be done with it. Countrywide will still have to be held responsible even after this two years triple advantage expires with Experian.