Complaint / review text:
I used my corporate card once last year, and due to the postal strike received my statement late. Due to missing the payment date, a charge was levied on this account. I took this up with my branch, as well as requesting that statements be emailed to me in the future. I also requested that the additional charge be waived, as this was not my doing. A response was promised, but failing that I returned THREE times to the bank requesting some form of feedback. I was only informed that Standard Bank saw this as my responsibility to request a statement if I did not receive one. Up to now I have also not received an email statement as requested.
In all the forty years as a customer this is the worst service I have received. I have made an additional payment into this account, but seeing that I do not receive either posted statements or email statement I am forced to make the journey to the bank to get this information. I am running a business, like Standard Bank, and cannot just at the whim schedule the time requested.
I would appreciate it if someone within Standard Bank that has a heart for customer service and not just corporate policy can take this issue and sort this out.