Complaint / review text:
Do not lease any car through us bank! I should have read the thousands of bad reviews before I signed the lease for my 2011 Buick. I should have read the super fine print (vague as it is) on the back of the lease document. We all get caught up in the moment of the new car smell. Here is just a few ways US Bank will nickel and dime you to death.
39 month lease = you pay for 9 months of vehicle registration you won't use. If you want to return the car at the end of the lease = extra $395 termination fee. If you want to buy the car at the end of the lease = extra $350 purchase option fee. Two vehicle inspections = the 1st one at your home to scare you, a 2nd at the return location to really create some profit for the lease department. My 2011 Buick is now 39 months old and should have 39k miles on it (it only has 30k which means nothing to them). Their 1st inspection "revealed" $1000 worth of damage ($250 of which was for an oil change, A $250 OIL CHANGE?).
I called US Bank and complained to no avail. Their "excessive wear and tear" clause on the lease document is so vague that they have the power to claim anything. She showed me pictures of the damage and we both couldn't see anything. She even said, "Dents are hard to see in pictures". I asked about the $250 oil change. She said that was a standard fee for a warning light. I told her the light clearly says "change engine oil soon" and that could be anywhere from 1 week to 3 months. The Buick manual actually says that under the right conditions, engine oil can last for one year. She didn't care and stated the policy of US Bank is to discard perfectly good oil if the light is on.
So US Bank is also out to screw the environment. She also said that there is nothing they can do until the 2nd inspection is done and I receive a final bill (after the car is out of my control). I drove the car to the Buick dealer and he made the following statements: An oil change is $40; I can't even find $10 worth of damage on this car; US Bank won't allow him to buy the vehicle outright. We don't use US Bank any more.