Complaint / review text:
I was requested to forward certain documents in order to certify my loan papers for student loan. I sent several copies of my transcripts, my High School sent certified transcripts and my diploma was sent - because of UOP's lack in defining what was truly needed until July 2008 - it was already too late to certify papers. The request for what documents were needed seemed to change upon every phone call - either they were not legible, never received or the last excuse was they did not cite my graduation date. I assume my transcripts were erroneously misplaced, misfiled or merely tossed away by the financial aid processing center.
University of Phoenix is completely responsible for the miscommunication and misplacement of my records causing a crazy balance due. Had University Of Phoenix been more clear on what was needed from the beginning instead of providing me with several different excuses, and losing my transcripts, my papers would have been certified accordingly and I could have proceeded with my education.
As a result of UOP's mismanagement and negligence, my education has been put on hold and my finances are in jeopardy with a possible collection. I am fighting the collection action now. There is a collection/account balance due and my transcript with University of Phoenix can not be sent to another school until resolved.