Complaint / review text:
I have been with T-Mobile for 14 years. Almost 4 weeks ago my son lost his phone so we had to file an insurance claim through T-Mobile's Assurant Solutions insurance. They mailed the phone but we found my son's lost phone so we mailed the new phone back; however, they blocked my son's old phone in an effort to prevent fraudulent claims. Assurant received the new phone on 4/4/14 but refuse to unblock my son's old phone (for a different reason every time I call). T-Mobile has told us they won't issue us a new phone and have continued to bill for service for a phone that is blocked - they've even suggested that we just buy a new phone instead. Assurant now has our $175 insurance money, their phone, and they've continued to block the old phone (which we're being billed for).