Complaint / review text:
Renewing your prescription should be fast and easy, with OptumRx it never is. First you go through the automatic process "to speed up the claim" only to be asked the same questions again. Second the communication with the provider and the insurer is terrible. I have seen my Doc fax the right info to OptumRx only for OptumRx to deny they have received it. Some of the problem may be with United Health. My phone call with OptumRx lasted more than 30 min. How am I going to be repaid for this waste of time?