Complaint / review text:
I had two American Express cards, a Gold and Platinum card. I had been a member since 2002.in June/July of 2008, I paid off the Gold card and asked for it to closed as I did not need two AMEX's. I then paid the Platinum card in full around 3 weeks after the due date. I got notices on both cards that AMEX was canceling the accounts. I closed the Gold card but they ignored that and they closed the Platinum card. Not a big deal but I went to redeem over 400,000 in membership rewards points that are worth a lot of money and they took those and said because they canceled my account, I had forfeited those points. Now I had put a lot of money on these AMEX cards and accumulated a lot of points and for them to take them away for no real reason seems unethical. I wrote to AMEX and they said they would not give me back the membership reward points.