Complaint / review text:
I was retrenched 15 March 2015, I submitted supporting documents on the 23/03/15, and I week later I called to check if my documents were recieved only to find that they were not sent by the branch, went back to the branch 14/04/15 to resubmit, called again on the 17/04/15 and it was confirmed that documents were received, on the 30/04/15 I contacted your call centre to check the status of my application, and I was told my documents were only sent to the insurer's claims dept end April 2015 and they will take 2-3 months to process the claim and in the mean time I am expected to make a minimum payment on the account. Now I am confused and because initially I was told that the whole process takes a maximum of 3months now all of a sudden it's 6 months, can someone explain to me why the do I need to wait 6months for this claim to be processed when I submitted all documentation required??? And how am I supposed to make a payment for that six months when I do not work???