Complaint / review text:
I received our property insurance bill and was stunned when I saw the amount was in excess of $7000 for one year. I contacted USAA and was able to get it reduced to just over $6900 by raising the deductibles and wind mitigation fees. I contacted another company and they gave me a quote of just over $3600, which I accepted. When I contacted USAA to cancel the coverage, they were suddenly able to match the second company's quote by finding several other savings, and offer wind mitigation discounts which they have steadfastly refused to do since 2005.
Needless to say, I declined their offer and cancelled the USAA insurance. I am deeply disappointed that this company that "knows what it means to serve" seems only to know what it means to price gouge the citizens of the state of Florida. Believe me, when our auto insurance policies come due, I will be taking a long look at other companies then, as well. USAA is no longer an honorable company serving military and retired military; it is just another insurance company out to fleece its customers.