Complaint / review text:
My cheque card was damaged, I ordered a new cheque card from Standard bank Brooklyn, on 14 April, we discovered card division never placed the order, the card was re-ordered ref: 1221851542.
On receipt of my cheque card, the card could not swipe, I did not have access to internet banking, I cannot use this card, it is not working. Brooklyn branch logged a call ref: INC000004390022, for their IT department to linked the cheque card as the main account, for me to use this card and have access to the internet banking using the card number. The answer I am getting is card division ordered the card incorrectly and they will have to linked the cheque card as the main account from their side, because at the moment my debit card is the main account and not the cheque account. The consultant does not come back with feedback or giving any joy, they telling me I have to wait for feedback, but at the moment I am without a card for a month now, how much longer must I be patient?