Complaint / review text:
I opened a savings account with HSBC Direct a month ago. It took forever to open as with all the security measures and linking. I transferred $5K to my account from a verified linked checking account. Everything was fine but after 1 week, I needed the money so I transferred it out to my second linked checking acct. I received an email that the transfer was canceled and I go to check my account, I cannot access it. I called them and they referred me to the Security & Fraud Dept. My account was frozen. I had to send proof, a statement of where the funds came from, so I did and it took 2 days for my funds to be available. Now I want to close the acct because of this.
Customer service, by the way, stinks. I called, sent 2 Bank Mails to close the acct and send a check. This never happens. I decided to physically go to a branch and do a withdrawal. The teller tells me I cannot WD because it's online savings, I need an ATM card, but HSBC never supplied one. She did tell me she can close it. OMG, I was so happy and got my (over $5k) check. So now, 2 days later, I just logged on to see what surprise there was. OH, by the way, last week at one point my account showed a balance of (-$6874), wherever that came from. So I did log on to find my account still opened with an interest balance of $7.57. So I called again and after being on hold, told me the account will be closed 10/20/08 and a check mailed to me. She then asked me if I wanted an ATM card. Lol. I do a lot of online banking with other banks. I never came close or even had a problem as with HSBC. After a month of aggravation, banking incompetence on their part, it's over.