Complaint / review text:
They gave me an unbelievable, emotionally draining, Kafkaesque run around. I wanted to perform a Jump upgrade through TMobile. Went to the store and surprise! Here's a 2-3 day security review. A 2-3 day review suddenly took a week. Then when I called, it suddenly turned into a 30 day review. When I asked what was going on and why I was under review... No one knew. 0 answers. 0 common sense. I must have spoken to the stupidest people on the planet. At least my phone only had a badly damaged screen, but still worked. I was then ping-ponged between Assurant and TMobile in order to figure out how to get an unbroken phone earlier than 30 days. How is it possible that no one at assurant knows a damn thing when it comes to WHY someone is under review, and there's no possible way to help speed up the process by giving information willfully? Horrible, horrible experience. Horrible people. Horrible company. TMobile, I was quite close to cancelling my contract, and quite frankly if you still use Assurant might very well go with a different carrier for that reason alone. Very disappointing.