Complaint / review / scam report
Standard Bank
Incompetent staff at Standard bank

Complaint / review text:
I closed my Standard bank account because I was moving to FNB. I approached the consultant on 20th of April and hand delivered an instruction for the Standard bank Home Loans department to debit my new account the following month. When I checked my FNB statement my debit order did not go off. I called Standard bank and was informed that my old account was debited and that my bond payment will reverse. When I asked if this would negatively affect my credit rating the consultant said she did not know. I went to see the consultant at Standard bank to try to help me resolve the problem, but no one in the branch was willing to take responsibility for what happened. I have had to manually pay my bond which will reflect as a late payment and they still cannot assist me in lodging a new debit order because they now require a new instruction as well as certified copies of my new bank details. This is unacceptable!

This is exactly the kind of service that made me change banks to FNB.

Contact information:
Author: Contact with Author


Offender: Standard Bank

Country: South Africa   State: All Country   City: Mutual Park

Category: Business & Finance

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