Complaint / review text:
I closed my Standard bank account because I was moving to FNB. I approached the consultant on 20th of April and hand delivered an instruction for the Standard bank Home Loans department to debit my new account the following month. When I checked my FNB statement my debit order did not go off. I called Standard bank and was informed that my old account was debited and that my bond payment will reverse. When I asked if this would negatively affect my credit rating the consultant said she did not know. I went to see the consultant at Standard bank to try to help me resolve the problem, but no one in the branch was willing to take responsibility for what happened. I have had to manually pay my bond which will reflect as a late payment and they still cannot assist me in lodging a new debit order because they now require a new instruction as well as certified copies of my new bank details. This is unacceptable!
This is exactly the kind of service that made me change banks to FNB.