Complaint / review text:
FNB has been on my back for FICA information in 2014.in November of 2014 I submitted ALL the documentation to one of their EDD project consultants to update the information and was assured that everything is fine now. Apparently FNB opened my trust bank account in 2010 with no documentation in spite of FICA requirements and me having given all the relevant information to the Southern Centre branch in hand.
17 April 2015 I get an Email saying my account will be frozen in a couple of days because of outstanding documentation. I follow up with the consultant from November and he confirms that all the documents are now on the system excluding a mandate. 18 April 2015 I go to Southern centre Branch for the mandate and spend 2.5 hours there leaving with the message that I must bring ID of one trustee as well as birth certificates of my children. On 20 April 2015 I return to the branch with these outstanding documents and spend another 2 hours there. I leave assured that all is well.
I receive 3 confirmations from the branch and head office after receiving messages via email and sms that all is well, last being 19 may. Today my account is frozen for outstanding documentation