Complaint / review text:
At Sallie Mae they may make major changes on your account and won’t take the time to notify the borrower. They also completely ignore information you send to them, as with a letter telling them you will be moving abroad for one year to take part in a volunteer program and requesting a deferment. It happened to me. When this happened I had already graduated from a 4 year university and was about to begin payments as it had almost been 6 months. As I was planning to go abroad for one year to take part in a volunteer program, I sent them a letter telling that and also asking for a one year deferment. On the phone call I made they sure enough confirmed the deferment for one year so I thought I would be fine as I would be back in one year. Little did I know that they had made major changes on my account that had nothing to do with the letter I sent them.
What happened was I had taken a summer school class at a community college that summer I was planning to leave the country. So at Sallie Mae they had completely change everything, specifically changing my status to being a student that will be graduating all over again and this time from a community college; hence the deferment they granted, completely unrelated to my real plans and not the deferment I was asking for in the letter sent - the letter they chose to completely ignore. So I go abroad for one year just to come back to a tarnished credit record. Be careful if you have to use Sallie Mae as a lender. They will make major changes on your account without notification or verification, and they will completely ignore letters you send to them, even letters with vital information telling them you are moving to another country and need a deferment.
In trying to get this corrected I also ran into some real scum. Some workers at Sallie Mae are real scum and it is probably because of them that this lending company has a bad rap. They are careless, unethical and won’t really want to help you. Best not to deal with this unprofessional, disorganized and flaw-filled company, so if at all possible I would advise any potential borrower to borrow from a different lending company.