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Complaint / review / scam report
University of Phoenix
On October 20,2008, I officially withdraw from UOP's M...

Complaint / review text:
On October 20,2008, I officially withdraw from UOP's M. A. Education program, only after completing one class. The reason is that, when I started the first week of my second class, they sent me an invoice for the first completed class. They never submitted my documents to Wells Fargo Bank so that I could receive financial aid and had the audacity to bill be for the first class.

I then contacted the Bank to see if they had received any information or documents from UOP and they said that they were still waiting for the school to submit my information after waiting two months. The financial aid department (Debbie), who is quite unhelpful, claims that the school's policy is to have students attend at least three classes before financial aid is completed. This policy, in my opinion, is so that UOP can bill students and continue to get money from them for each class!

The financial aid counselor never responded to my last email asking her why they never sent my documents to the Bank for processing. And the Enrollment Counselor, Chase, was helpful at the beginning, but after I told him that I had withdrawn from the school, he tried to pressure me to continue with my second class. He told me that even if I got a C grade in the second class, that'll be OK, because I got an A in the first class.

He was only concerned about me logging in to the second class, so that I would then be charged for that second week of the second class also. He also told me that the University may charge me for the complete second class, even though I only attended one week, because that's their policy. I told him that I received an email from Financial Aid stating that I would owe for the first class that I completed and the first week of the second class.

He also said that he thinks that's incorrect. I've got the email as proof and I plan on taking legal action against UOP if I receive a bill outside of what I'm supposed to pay. This school is a total scam and they are out to get people's money at any cost possible. I have never heard of a school that admits students prior to getting financial aid in order. UOP basically lets students hang themselves without them even knowing it.

Contact information:
Author: Contact with Author

Offender: University of Phoenix

Country: USA   State: Arizona   City: Phoenix   Zip: 85034
Address: 3157 E. Elwood St.
Site: www.phoenix.edu

Category: Business & Finance


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