Complaint / review text:
I have been a member of Health Net for over a year. Since my rates doubled w / the ACA, I now have FEWER doctors available and many of the doctors listed on the website are NOT part of my sub-network within Health net. I paid to see my PCP a few weeks ago so I could visit a reproductive endocrinologist, whom I was told, WAS part of my network. Turns out that doctor is NOT and only the doctor's office could tell me that. I called Health net three times and was passed around to numerous people, none of whom could confirm which specialists were in my plan. After spending hours on the phone, I was given a number that would supposedly put me directly in touch with someone in my sub-network group. NOPE, it put me right back to the general phone number.
Also like others, I'm experiencing goofy billing - I'm still getting OLD bills from my former plan. And, coverage is crappy. Even after my new, doubled monthly rate, I'm still paying for doctor's visits and having to pay for portions of care that Health net won't cover. Definitely looking to switch to another plan EVEN if I have to pay more. Was with Kaiser for years and will most likely go back to them.