Complaint / review text:
My daughter lives Indianapolis Indiana, a few weeks ago her neighborhood was hit by a tornado. Damage to the neighborhood was bad, luckily her house only had roof damage mainly shingles. She had a very experienced contractor come & look at it. He gave her an estimate, 2 days later the adjuster came out. Didn't go up on the roof yet told my daughter, only the back needed new roofing, that the front was fine. The contractor and her father didn't agree, ask that the adjuster to meet with him & plan to get up on the roof. They did she and another adjuster from State Farm were up there marking X's on the front of the roof.
Claimed it wasn't hail damage but that when the house was built 14 yrs ago it was damage from then, the contractor has had many problems with State Farm on other jobs. The adjuster called my daughter to tell her they will only pay to patch the front & re roof the back side. My daughter is a single mother, she doesn't make a tremendous amount of money, her deductible is $1000.00. State Farm is only going to give her $2000.00 rate. Farm didn't ask my daughter if that was good, just said they would send a check. This is so stupid, something needs to be done but we aren't sure what to do.