Complaint / review text:
It is now day 8 and I have had no response from Standard Bank at all. I have sent 2 emails to Delmonica who apparently is the branch manager but cannot respond to any emails and phone messages. I have also sent 2 secure messages on my internet banking with no response. All I want is my monthly electronic payment limit to be set to what it was before. I did not give Standard Bank any permission to lower it. I find it hard to understand that something so simple can take 8 days to sort out. I wish I could go into the branch to see why nothing is being and why I'm just being ignored. They don't even have the decency to respond to my emails but unfortunately I live in America and will have to wait till December to visit the bank. My mom could have sorted this out but Standard Bank lost the Power of Attorney papers we signed at Standard Bank after I left the country.