Complaint / review text:
My dad passed away nov 2012 and i contacted standard bank on numerous occasions to notify them of this via phone calls, emails and fax. They were furninshed with all the documentation required. They have now settled the bond in jan 2014 and i have been sent a letter requesting that i pay an amount of r33468.35 which i was told is the outstanding amount due for his insurance cover premiums from the date my father had passed away until the bond was settled. How does standard bank expect a dead person to pay insurance premiums after their death??? To date i have not received any response to emails or phone calls from them with regards to this and neither has my attorney. Further more they are also unable to furnish me with any details with regards to a policy that was ceded to standard bank, they informed me as the executor that it is not my business why the policy was ceded. It is my business because liberty insurance is contacting me on a daily basis about this as they are not getting any response about this matter from standard bank and this policy now remains unclaimed!!! I am utterly disappointed with standard bank and their poor service.