Complaint / review text:
I run a side business from home. One of my customers did a cash deposit into my account of R650. Today I see that R69.75 has been debited from my account as a cash deposit fee. When I asked my Premier Banker how it can be so much I get this answer: Cash deposits at FNB branch is 1.51% of deposit value min (R 43.00). So which is it - R43??? Or 1.51% of the deposit value? Because having R70 taken from my account (which is ALL of my profit from the one sale) is disgusting. That is more than 10% of the deposit value.
I definitely think it is time to start looking for a bank where they do not try and fleece their customers of every single cent they possibly can with a vague and useless answer when queried. Put money back in the bank and they take as much as they can when you do. Frankly - it should be reversed.