Complaint / review text:
Each and every time I've tried to use Health Net's website to find a new physician for my son, all I find is very outdated information! Either the doctors listed on their site are no longer in the network, even though the site says that they are, or are they aren't taking any new patients, even though the website says that they are. I've also called Health Net and have spoken with their reps and all I can say is, the reps must have the exact same outdated information that we, the public have because the doctor that I inquired about yeah well, the rep told me he was accepting new patients and he wasn't! Time wasted on both accounts!
Needless to say, I'm on hold right now with a rep. She's going to call the doctor's office for me to be sure that they are within the network AND accepting new patients. I will say that I had to insist that she do this as she just wanted to email me a copy of the list of providers which won't do me a darn bit of good because she ALSO has outdated information!