Complaint / review text:
On July 14, the bank froze my debit card due to suspicious activity but failed to notify me until I was forced to call them on the 15th because my card was being declined. When I called, I was told that a replacement card will be sent out and will take 7-10 days to arrive. For $35, they could rush a card to me, so that's what I did. On July 23, I called them to find out the status of the card and was told it never got processed. They said they would waive the fee and rush the card out to me but I told them not to bother. The rep came back with, "How else will you have access to your money if you don't have a debit card?" and I replied, "If this is a real concern, then why did the bank not inform me on the day the card got frozen and waited until I called them?" He had no response.in the meantime, I've got NSF fees from other bills due to the card being frozen... Which I can't explain away to creditors.