Complaint / review text:
I was handed over for debt collection to Blake and Associates from FNB for bad payment on my FNB Cheque account overdraft. Blake & Associates contacted me after 7pm at night to make arrangements which i arranged for a debit order to go through and be paid off within 5 months. I made the last payment on the 25 June 2014 and when i spoke to one of their consultants i was advised that within 7 days from making the last payment (via debit order) they will send me a letter of confirmation that the balance is paid and that i can reopen and use my cheque account. Its the 23rd of July 2014 already and i just received a call now at 15:44 from Blake & Associates to arrange payment for my outstanding amount of -R4900 for my FNB cheque account. So first of all the lady that dealt with the "payment arrangement" got so upset because i'm not "cooperating" with her in arranging an amount. No amount is reflecting on their side and shows that i still have an outstanding amount. I have every debit order reference number for each payment made and all they say is "We will log a query for your account to be reopened so you can pay it" WHAT??? I have just paid R1200 for 5 months!!!