Complaint / review text:
Called sales department to make sure I was purchasing the right subscription. I only use the service one month a year due to the seasonal nature of my work...
They make it absurdly hard to sign up for anything less than a year but the sales agent assured me that I just needed to call back before the end of the month and I'd have no problems. Her words, exactly. Did as instructed, and of course they are now saying there is an annual commitment and that I can't cancel. It's supposedly been escalated to a supervisor (who may or may not respond within 24-48 hours...), but if the attitudes of the snarky customer service agents are any indication I won't be getting anywhere with them.
Loopnet believes it is entitled to 2,500 because I was misinformed by their own agent.
Not going to happen... I offered them a fair solution... I did receive a small credit on the monthly subscription fee because the account was enrolled as "annual"... Completely unintentional.
I was happy to pay them the difference.
They don't want to do that. I will continue to fight them, I will tell everyone who will listen how shady they are, and I will never use their service again.