Complaint / review / scam report
Standard Bank
Elite plus cheque card not what is promised to be

Complaint / review text:
I am currently using the Elite Plus cheque account. Upon applying for the cheque account it is stated on the 'Elite Banking Pricing" pdf document that you get a gold cheque card for the account. The last year when I went to fetch my card I got a nasty surprise of a blue card. The person who assisted me could not explain why is that. To me it is false advertising and very misleading to say that the Elite account comes with a gold cheque card yet you send something else, completely contradicting the information that you have on your website on Elite banking. What I want to know is when will I eventually get my gold cheque card because what you've sent me is a total opposite of what you describe. On your website you didn't state that the elite card comes with a blue card and not a gold card! I've sent an e-mail to the card legal department and I haven't received any response from them whatsoever. Clearly they couldn't care less about my query. I would really appreciate it if you get back to me on this matter and provide a valid answer to my question

Contact information:
Author: Contact with Author


Offender: Standard Bank

Country: South Africa   State: All Country   City: Card Division

Category: Business & Finance

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