Complaint / review text:
An amount of R2603.59 was deducted from my cheque account as "RESIDUAL". I had a loan in 2009, it has been 5years since and no one has informed me of the monies outstanding. Received no calls or sms's for monies outstanding. Now 5years later they deduct this money from my account without my consent. When I had opened this account in 2013 I was not informed of monies that were owing on this loan account. It unfair that the amount of R2 603.59 has been deducted from my account without any written notice. Tried calling the collections department but no one seems to answer there. Emailed them and they response was: Good day
Kindly note that due to defaults on the loan account. There will not be refund due and we advise that you contact our collections department on 087 575 0091 to make a suitable payment arrangements.
This is nonsense. I need my money back as this is my daily bread and butter. I am getting retrenched on 15/08/2014 and cannot afford for money to be deducted from my account.