Complaint / review text:
I have been a loyal customer of your stores, I have time and again received great service which is one of the main reasons I still buy from you. But to my surprise, on the date of 14 October 2014, I was at the receiving end of some very poor service at Fish & Chips Co Cosmo Mall branch. On the said date, I ordered small fish & chips then took a walk around the mall, on my return i headed towards the cash counter to collect my order the lady who was helping me was sitting on the counter were they put our food, fiddling with her cellphone. I did not see her name tag but I managed to take some pictures. I then asked for my order with my order slip in my hand, she just looked at me said nothing, that is very rude, she took so long on her phone, I even took out my phone and start taking pictures
I was appalled at such behavior, and have a good mind to take my business elsewhere.
I hope you would look into the matter, and make sure such an incident is not repeated.
Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon