Complaint / review text:
Yesterday we decided to give Spur in Paarl mall a second chance, as we haven't been there in over a year because of horrible service. To my disappointment absolutely nothing had changed.
We stood at the door for over five minutes, waiting to be seated. I know this isn't very long, but there were four waiters standing right next to us refusing to seat us because we HAD to wait for the hostess. So we waited. When the hostess finally seated us, we sat at a dirty table for more than 20 minutes without anyone even looking our way. No one had even bothered to take our drinks order or bothered to greet us.
I would still have waited if the restaurant had at least been busy, but there wasn't even 10 tables seated, two of which were also walking around looking for someone to serve them, and once again, four waiters standing at the entrance chatting.
I will never set foot in that restaurant again and I am disgusted at what seems to be accepted as adequate customer service!